Mechanism for providing a routing framework for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application sercers in an on-demand services environment

ABSTRACT

In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic workload scheduling and routing of message queues for fair management of the resources for application servers in an on-demand services environment. In one embodiment and by way of example, a method includes detecting an organization of a plurality of organization that is starving for resources. The organization may be seeking performance of a job request at a computing system within a multi-tenant database system. The method may further include consulting, based on a routing policy, a routing table for a plurality of queues available for processing the job request, selecting a queue of the plurality of queues for the organization based on a fair usage analysis obtained from the routing policy, and routing the job request to the selected queue.

CLAIM OF PRIORITY

This application claims the benefit of U.S. Provisional Patent Application No. 61/708,283, entitled “System and Method for Allocation of Resources in an On-Demand System” by Xiaodan Wang, et al., filed Oct. 1, 2012 (Attorney Docket No.: 8956P114Z), U.S. Provisional Patent Application No. 61/711,837, entitled “System and Method for Auction-Based Multi-Tenant Resource Sharing” by Xiaodan Wang, filed Oct. 10, 2012 (Attorney Docket No.: 8956115Z), U.S. Provisional Patent Application No. 61/709,263, entitled “System and Method for Quorum-Based Coordination of Broker Health” by Xiaodan Wang, et al., filed Oct. 3, 2012 (Attorney Docket No.: 8956116Z), U.S. Provisional Patent Application No. 61/700,032, entitled “Adaptive, Tiered, and Multi-Tenant Routing Framework for Workload Scheduling” by Xiaodan Wang, et al., filed Sep. 12, 2012 (Attorney Docket No.: 8956117Z), U.S. Provisional Patent Application No. 61/700,037, entitled “Sliding Window Resource Tracking in Message Queue” by Xiaodan Wang, et al., filed Sep. 12, 2012 (Attorney Docket No.: 8956118Z), the entire contents of which are incorporated herein by reference and priority is claimed thereof.

COPYRIGHT NOTICE

A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.

TECHNICAL FIELD

One or more implementations relate generally to data management and, more specifically, to a mechanism providing a routing framework for facilitating dynamic workload scheduling and routing of message queues for fair management of the resources for application servers in an on-demand services environment.

BACKGROUND

Large-scale cloud platform vendors and service providers receive millions of asynchronous and resource-intensive customer requests each day that make for extremely cumbersome resource allocation and scalability requirements for the service providers. Most customers get frustrated waiting for their request to be fulfilled because none of the conventional techniques provide for any real-time guarantees in responding to such requests. Moreover, multi-tenancy means that multiple users compete for a limited pool of resources, making it even more complex to ensure proper scheduling of resources in a manner that is consistent with customer expectations.

Distributing point of delivery resources, such as application server thread time, equitably among different types of messages has been a challenge, particularly in a multi-tenant on-demand system. A message refers to a unit of work that is performed on an application server. Messages can be grouped into any number of types, such as roughly 300 types, ranging from user facing work such as refreshing a report on the dashboard to internal work, such as deleting unused files. As such, messages exhibit wide variability in the amount of resources they consume including thread time. This can lead to starvation by long running messages, which deprive short messages from receiving their fair share of thread time. When this impacts customer-facing work, such as dashboard or apex futures, customers are likely to dislike and complain when faced with performance degradation.

The subject matter discussed in the background section should not be assumed to be prior art merely as a result of its mention in the background section. Similarly, a problem mentioned in the background section or associated with the subject matter of the background section should not be assumed to have been previously recognized in the prior art. The subject matter in the background section merely represents different approaches.

In conventional database systems, users access their data resources in one logical database. A user of such a conventional system typically retrieves data from and stores data on the system using the user's own systems. A user system might remotely access one of a plurality of server systems that might in turn access the database system. Data retrieval from the system might include the issuance of a query from the user system to the database system. The database system might process the request for information received in the query and send to the user system information relevant to the request. The secure and efficient retrieval of accurate information and subsequent delivery of this information to the user system has been and continues to be a goal of administrators of database systems. Unfortunately, conventional database approaches are associated with various limitations.

BRIEF DESCRIPTION OF THE DRAWINGS

In the following drawings like reference numbers are used to refer to like elements. Although the following figures depict various examples, one or more implementations are not limited to the examples depicted in the figures.

FIG. 1 illustrates a computing device employing a thread resource management mechanism according to one embodiment;

FIG. 2 illustrates a thread resource management mechanism including workload scheduling and routing logic according to one embodiment;

FIG. 3 illustrates an architecture for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment;

FIG. 4A illustrates a method for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment;

FIG. 4B illustrates a method for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment;

FIG. 4C illustrates a transaction sequence facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment;

FIG. 4D illustrates a transaction sequence facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment;

FIG. 5 illustrates a computer system according to one embodiment;

FIG. 6 illustrates an environment wherein an on-demand database service might be used according to one embodiment; and

FIG. 7 illustrates elements of environment of FIG. 6 and various possible interconnections between these elements according to one embodiment.

SUMMARY

In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic workload scheduling and routing of message queues for fair management of the resources for application servers in an on-demand services environment. In one embodiment and by way of example, a method includes detecting an organization of a plurality of organization that is starving for resources. The organization may be seeking performance of a job request at a computing system within a multi-tenant database system. The method may further include consulting, based on a routing policy, a routing table for a plurality of queues available for processing the job request, selecting a queue of the plurality of queues for the organization based on a fair usage analysis obtained from the routing policy, and routing the job request to the selected queue.

While the present invention is described with reference to an embodiment in which techniques for facilitating management of data in an on-demand services environment are implemented in a system having an application server providing a front end for an on-demand database service capable of supporting multiple tenants, the present invention is not limited to multi-tenant databases nor deployment on application servers. Embodiments may be practiced using other database architectures, i.e., ORACLE®, DB2® by IBM and the like without departing from the scope of the embodiments claimed.

Any of the above embodiments may be used alone or together with one another in any combination. Inventions encompassed within this specification may also include embodiments that are only partially mentioned or alluded to or are not mentioned or alluded to at all in this brief summary or in the abstract. Although various embodiments of the invention may have been motivated by various deficiencies with the prior art, which may be discussed or alluded to in one or more places in the specification, the embodiments of the invention do not necessarily address any of these deficiencies. In other words, different embodiments of the invention may address different deficiencies that may be discussed in the specification. Some embodiments may only partially address some deficiencies or just one deficiency that may be discussed in the specification, and some embodiments may not address any of these deficiencies.

DETAILED DESCRIPTION

Methods and systems are provided for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in an on-demand services environment. In one embodiment and by way of example, a method includes detecting an organization of a plurality of organization that is starving for resources. The organization may be seeking performance of a job request at a computing system within a multi-tenant database system. The method may further include consulting, based on a routing policy, a routing table for a plurality of queues available for processing the job request, selecting a queue of the plurality of queues for the organization based on a fair usage analysis obtained from the routing policy, and routing the job request to the selected queue.

Large-scale cloud platform vendors and service providers receive millions of asynchronous and resource-intensive customer requests each day that make for extremely cumbersome resource allocation and scalability requirements for the service providers. Moreover, multi-tenancy means that multiple users compete for a limited pool of resources, making it even more complex to ensure proper scheduling of resources in a manner that is consistent with customer expectations.

Embodiments provide an adaptive, tiered, and multitenant routing framework for workload scheduling for routing traffic in a queue infrastructure (e.g., Qpid-based Message Queue infrastructure) to facilitate a range of novel, multi-tenant features and further to allow for dynamic allocation of message queue (e.g., Message Queue) resources and isolate traffic from competing organizations and scale out by sharing messages across multiple queue hosts or brokers, where queue hosts and brokers may be used interchangeably in subsequent discussions. Each queue host may manage a subset of jobs that are partitioned across one or more queues.

As used herein, a term multi-tenant database system refers to those systems in which various elements of hardware and software of the database system may be shared by one or more customers. For example, a given application server may simultaneously process requests for a great number of customers, and a given database table may store rows for a potentially much greater number of customers. As used herein, the term query plan refers to a set of steps used to access information in a database system.

Embodiments are described with reference to an embodiment in which techniques for facilitating management of data in an on-demand services environment are implemented in a system having an application server providing a front end for an on-demand database service capable of supporting multiple tenants, embodiments are not limited to multi-tenant databases nor deployment on application servers. Embodiments may be practiced using other database architectures, i.e., ORACLE®, DB2® by IBM and the like without departing from the scope of the embodiments claimed.

Next, mechanisms and methods for facilitating a mechanism for employing and providing a routing framework for dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment will be described with reference to example embodiments.

FIG. 1 illustrates a computing device 100 employing a thread resource management mechanism 110 according to one embodiment. In one embodiment, computing device 100 serves as a host machine employing a thread resource management mechanism (“resource mechanism”) 110 for message queues for facilitating dynamic management of application server thread resources facilitating fair and efficient management of thread resources and their corresponding messages, including their tracking, allocation, routing, etc., for providing better management of system resources as well as promoting user-control and customization of various services typically desired or necessitated by a user (e.g., a company, a corporation, an organization, a business, an agency, an institution, etc.). The user refers to a customer of a service provider (e.g., Salesforce.com) that provides and manages resource mechanism 110 at a host machine, such as computing device 100.

Computing device 100 may include server computers (e.g., cloud server computers, etc.), desktop computers, cluster-based computers, set-top boxes (e.g., Internet-based cable television set-top boxes, etc.), and the like. Computing device 100 may also include smaller computers, such as mobile computing devices, such as cellular phones including smartphones (e.g., iPhone® by Apple®, BlackBerry® by Research in Motion®, etc.), handheld computing devices, personal digital assistants (PDAs), etc., tablet computers (e.g., iPad® by Apple®, Galaxy® by Samsung®, etc.), laptop computers (e.g., notebooks, netbooks, Ultrabook™, etc.), e-readers (e.g., Kindle® by Amazon.com®, Nook® by Barnes and Nobles®, etc.), Global Positioning System (GPS)-based navigation systems, etc.

Computing device 100 includes an operating system (OS) 106 serving as an interface between any hardware or physical resources of the computing device 100 and a user. Computing device 100 further includes one or more processors 102, memory devices 104, network devices, drivers, or the like, as well as input/output (I/O) sources 108, such as touchscreens, touch panels, touch pads, virtual or regular keyboards, virtual or regular mice, etc. It is to be noted that terms like “node”, “computing node”, “client”, “client device”, “server”, “server device”, “cloud computer”, “cloud server”, “cloud server computer”, “machine”, “host machine”, “device”, “computing device”, “computer”, “computing system”, “multi-tenant on-demand data system”, and the like, may be used interchangeably throughout this document. It is to be further noted that terms like “application”, “software application”, “program”, “software program”, “package”, and “software package” may be used interchangeably throughout this document. Moreover, terms like “job”, “request” and “message” may be used interchangeably throughout this document.

FIG. 2 illustrates a thread resource management mechanism 110 including workload scheduling and routing logic 252 according to one embodiment. In one embodiment, thread resource management mechanism (“resource management”) 110 includes workload scheduling and routing logic (“workload logic”) 262 to provide a novel instrumentation for adaptive, tiered, and multitenant routing framework for workload scheduling for routing traffic in a queue infrastructure to facilitate a range of novel, multi-tenant features and further to allow for dynamic allocation of message queue resources and isolate traffic from competing organizations and scale out by sharing messages across multiple brokers.

In the illustrated embodiment, resource mechanism 110 may include various components, such as administrative framework 200 including request reception and authentication logic 202, analyzer 204, communication/access logic 206, and compatibility logic 208. Resource mechanism 110 further includes additional components, such as processing framework 210 having resource allocation logic 212, auction-based resource sharing logic 232, quorum-based broker health logic 252, workload scheduling routing logic 262, and sliding window maintenance logic 272.

It is contemplated that any number and type of components may be added to and/or removed from resource mechanism 110 to facilitate various embodiments including adding, removing, and/or enhancing certain features. For brevity, clarity, and ease of understanding of resource mechanism 110, many of the standard and/or known components, such as those of a computing device, are not shown or discussed here. It is contemplated that embodiments are not limited to any particular technology, topology, system, architecture, and/or standard and are dynamic enough to adopt and adapt to any future changes.

In some embodiments, resource mechanism 110 may be in communication with database 280 to store data, metadata, tables, reports, etc., relating to messaging queues, etc. Resource mechanism 110 may be further in communication with any number and type of client computing devices, such as client computing device 290 over network 285. Throughout this document, the term “logic” may be interchangeably referred to as “framework” or “component” or “module” and may include, by way of example, software, hardware, and/or any combination of software and hardware, such as firmware. This combination of components provided through resource mechanism 110 facilitates user-based control and manipulation of particular data products/software applications (e.g., social websites, business websites, word processing, spreadsheets, database products, etc.) to be manipulated, shared, communicated, and displayed in any number and type of formats as desired or necessitated by user and communicated through user interface 294 at client computing device 292 and over network 290.

It is contemplated that a user may include an administrative user or an end-user. An administrative user may include an authorized and/or trained user, such as a system administrator, a software developer, a computer programmer, etc. In contrast, an end-user may be any user that can access a client computing device, such as via a software application or an Internet browser. In one embodiment, a user, via user interface 294 at client computing device 290, may manipulate or request data as well as view the data and any related metadata in a particular format (e.g., table, spreadsheet, etc.) as desired or necessitated by the user. Examples of users may include, but are not limited to, customers (e.g., end-user) or employees (e.g., administrative user) relating to organizations, such as organizational customers (e.g., small and large businesses, companies, corporations, academic institutions, government agencies, non-profit organizations, etc.) of a service provider (e.g., Salesforce.com). It is to be noted that terms like “user”, “customer”, “organization”, “tenant”, “business”, “company”, etc., may be used interchangeably throughout this document.

In one embodiment, resource mechanism 110 may be employed at a server computing system, such as computing device 100 of FIG. 1, and may be in communication with one or more client computing devices, such as client computing device 290, over a network, such as network 285 (e.g., a cloud-based network, the Internet, etc.). As aforementioned, a user may include an organization or organizational customer, such as a company, a business, etc., that is a customer to a provider (e.g., Salesforce.com®) that provides access to resource mechanism 110 (such as via client computer 290). Similarly, a user may further include an individual or a small business, etc., that is a customer of the organization/organizational customer and accesses resource mechanism 110 via another client computing device. Client computing device 290 may be the same as or similar to computing device 100 of FIG. 1 and include a mobile computing device (e.g., smartphones, tablet computers, etc.) or larger computers (e.g., desktop computers, server computers, etc.).

In one embodiment, resource mechanism 110 facilitates fair and efficient management of message routing and queues for efficient management of system resources, such as application servers, etc., and providing better customer service, where the users may accessing these services via user interface 294 provided through any number and type of software applications (e.g., websites, etc.) employing social and business networking products, such as Chatter® by Salesforce.com, Facebook®, LinkedIn®, etc.

In one embodiment, request reception and authentication logic 202 may be used to receive a request (e.g., print a document, move a document, merge documents, run a report, display data, etc.) placed by a user via client computing device 290 over network 285. Further, request reception and authentication logic 202 may be used to authenticate the received request as well as to authenticate the user (and/or the corresponding customer) and/or computing device 290 before the user is allowed to place the request. It is contemplated that in some embodiments, the authentication process may be a one-time process conducted when computing device 290 is first allowed access to resource mechanism 110 or, in some embodiments, authentication may be a recurring process that is performed each time a request is received by request reception and authentication logic 202 at resource mechanism 110 at the cloud-based server computing device via network 285.

Once the authentication process is concluded, the request is sent to analyzer 204 to analysis and based on the results of the analysis, the request is forwarded on to processing framework 210 for proper processing by one or more components 212, 232, 252, 262, 272 and their sub-components. Communication/access logic 206 facilitates communication between the server computing device hosting resource mechanism 110 and other computing devices including computing device 290 and other client computing devices (capable of being accessed by any number of users/customers) as well as other server computing devices. Compatibility logic 208 facilitates dynamic compatibility between computing devices (e.g., computing device 290), networks (e.g., network 285), any number and type of software packages (e.g., websites, social networking sites, etc.).

Workload logic 262 includes a number of components to achieve its tasks and such components include fair usage monitor 264, routing framework 266, routing table and policy sweeper (“sweeper”) 268. Further, workload logic 262 may facilitate communication with and the use of memcached distributed cache (“mem-cache”) 287, over network 285, where mem-cache 287 may be located at an application server which may include the host server computing device (e.g., host machine 100 of FIG. 1) that hosts resource mechanism 110 or may include any number and type of remote computing systems in communication with the host server computing device and/or any number and type of client computing systems, such as client computing device 290. In one embodiment, a number of tables 282, including routing table 306 and routing policy table 308 of FIG. 3, which may be, in one embodiment, stored at database 280 or in an alternative embodiment, stored at mem-cache 287. In one embodiment, routing framework 266 may facilitate and provide access to tables 282 and have the ability obtain any relevant data and/or metadata to perform any number and type of tasks related to workload logic 262.

In one embodiment, resource mechanism 110 and its workload logic 262 provides for a routing framework 266 facilitating a routing table to capture how message queue traffic is routed and processed. In one embodiment, workload logic 262 is adaptive in that it can be tuned, at runtime, how messages are processed for one or more organizations and/or message types. For example, in one embodiment, a single key column may be used that is hashed from multiple values (e.g., node, message type, organization id, and bucket id) and for easy parsing, in runtime, the status of routing table may be provided in a human-readable format so it may be manually parsed while allowing manual insertion of any entries that may be used to override the message enqueue/dequeue behavior. In another embodiment, the aforementioned process may be automated, such as workload logic 262 may automatically parse the status of the routing table as well as insert any corresponding entries to influence the message enqueue/dequeue behavior. With regard to the manual process, in some embodiments, the routing table may be updated manually using entries from an entry manual (e.g., manual for overriding rules) developed by system administrators, software developers, or the like. For example, an entry of P (for pending) is selected from the manual for overriding rules and inserted to mark the State column in the routing table in order to prevent any application servers from enqueuing messages before the required physical queues are allocated. As aforementioned, in some embodiments, these processes may be automated.

Further, the routing table stores rules that describe multi-tenant policy decisions, such as suspending processing for one organization, restricting a message type to consume no more than a threshold (e.g., 25%) of POD resources, isolating the traffic from competing organizations to prevent starvation, or promoting organizations to a higher tier of queues to provide better quality of service guarantees. Moreover, the routing table may redirect traffic in case of broker failures (e.g., Qpid broker failures) to provide high availability and as such, the routing table allows for incorporating a wide range of policy decisions needed to support the business.

In some embodiments, workload logic 262 provides extensibility, tiered-services, and hierarchical rules. Workload logic 262 captures policy decisions from a database node (e.g., Real Application Cluster (RAC®) node by Oracle®) level to that of an individual organization, which provides wide latitude to employ different algorithms for scheduling messages. A cluster or node combination refers to a consolidation of multiple databases (“database node” or simply “node”), such as RAC. A RAC may provide a database technology for scaling databases, where a RAC node may include a database computing host that processes database queries from various worker hosts. Further, the routing table facilitates tiered services by regulating, via the routing table, the amount of resources that a given message type or organization may consume. For instance, if an organization is monopolizing application server resources, its corresponding tier may be dropped such that fewer application servers service its messages. Additionally, routing table tracks each rule's lineage (for who created it) and hierarchy (for how important is it) and in turn, sweeper 268 of workload logic 262 automatically determines which policy rules from policy table to apply depending on the context (e.g., organization and message type) of each incoming message.

In one embodiment, workload logic 262 provides an adaptive and multi-tenant aware routing table to facilitate a dynamic regulation of resources consumed via a tier service module. Further, workload logic 262 provides an implicit matching of policy rules via tracking of lineage and hierarchy. Sweeper 268 facilitates a router sweeper process that automatically coordinates and repairs routing decisions in a distributed environment and further provides an automated migration of traffic in the presence of rule changes or failures. For example and in one embodiment, the routing table serves as the source of truth for determining the enqueue and dequeue destination for messages of a given type. Each row in the routing table maps messages of a specific type (e.g., node (e.g., RAC node), message type, and organization identification (id), etc.) to a physical queue in the transport. Routing table may be periodically updated by a routing job, such as every 15 minutes and to minimize calls to database 280, each application server may cache a local copy of routing table.

In one embodiment, fair usage monitor 264 is employed to facilitate fair usage of thread resources and to keep routing table general enough so each row in the routing table allows for enqueuing of messages of a specific types or attributes (e.g., node, message type, and organization identifier, etc., or a combination thereof) to a specific physical queue, where having these attributes in routing table may help minimize changes to the application server enqueue/dequeue logic.

In one embodiment, routing table may have separate columns, one each for node, message type, organization identifier, as well as bucket identifier, which together with state may form a composite key. In another embodiment, a single key column may be used that is hashed from multiple values (e.g., node, message type, organization id, and bucket id) to easily parse the status of routing table, at runtime, in a human readable format and manually insert any entries that override message enqueue/dequeue behavior. For example, a number of columns may be dedicated to various attributes, such as, but not limited to, a column may be dedicated to RAC_NODE referring to a value denoting a node (e.g., null may denote to nodes), MESSAGE_TYPE may refer to a value denoting the message type (e.g., null denotes all message types), ORG_ID may refer to a value denoting the organization id (e.g., null denotes all organizations or organization-based bucketing), BROKER_ID may refer to a broker to enqueue messages, SCOPE may refer to the scope for a routing table to distinguish routing entries from tests or in case of multiple dequeue clusters, MESSAGE_QUEUE_ROUTING_ID may refer to the primary key, etc. It is contemplated that a schema may be employed to perform and/or change or override the aforementioned processes and tasks.

In one embodiment, routing table may include a manual override table representing a second MESSAGE_QUEUE_ROUTING_OVERRIDE table to contain additional descriptors for manually created rules to reduce the amount of redundant data from denormalization (e.g., having multiple routing table entries that correspond to the same manual rule). The manual override table may provide information about a number of attributes in columns, such as, but not limited to, ROUTING_OVERRIDE_ID representing the primary key id for the manual rule which can span multiple routing table entries that map to the same physical queue, CREATED_BY representing the user id of the person who created the manual rule, REASON representing the reason for the manual rule, etc. Other alternative schema of routing table may include configuration table (e.g., for each message type, having a boot strap info), routing decision table (e.g., not store data from configuration decisions), physical queue assignments table, etc.

Updating Routing Table with Manual Override Rules

In some embodiment, routing table may be updated using manual override rules, such that manually specified routing, at runtime, are first inserted in routing table with State marked P (pending) to prevent application servers from enqueuing messages based on the manual override decision before the required physical queues are allocated. On the next run of the routing job, the new manual rules may be reconciled with the rest of the routing table by marking State M for a corresponding entry. This way, any application server that refreshes its local copy of routing table at this point may enqueue messages to the newly allocated queue. Further, physical queues assigned to redundant entries in the routing table may be zeroed out and returned for reuse. If the routing job fails before reaching this point in the processes, any redundant entries are cleaned up at the next run. The corresponding physical queues are returned for reuse and it is to be noted that the existing messages on the queue are re-enqueued in the correct queue when they are found to be dequeued from the incorrect queue.

Updating the Routing Table

In one embodiment, routing table may be updated incrementally to account for one or more of: new message types, manual override rules, and rules that suspend processing of certain messages. To ensure that each application server caches the latest routing rules, an updater job will run for a threshold amount of time, such as every 5 minutes, to query for any latest changes and such changes may be written to memcache distributed cache (“mem-cache”) so that only one application server per dequeue cluster needs to query the routing table for the threshold time period, such as every 5 minutes. Moreover, the updater may run for every 15 minutes to incorporate new changes to routing table. These include one or more of: automated rules to handle new message types, user specified manual rules that override default routing behavior, or user rules that suspend message processing for certain message types. Further, to ensure that only a single application server is changing the routing table, each application server may compete for a lock.

Although new rules may be introduced or removed to/from routing table, independent of the updater job, these rules may be marked in the pending state, which means application servers may not act on these changes. For example, new rules may be added under the PENDING_ADD state, which ensures that application servers ignore them for routing purposes and further, any existing rules are removed by marking them under the PENDING_REMOVE state, which means that that application servers may continue to route messages according to these rules.

Routing Table Sweeper Job Overview and Update Interval and Locking Strategy

In some embodiments, a router sweeper job may update a routing table after every predefined time period, such as every 15 minutes. For example, across all application servers in the POD, only a single thread may update a routing table at one time, which is handled via a distributed lock. Only a single thread from one application server may update a routing table at one time and once it finishes, the thread may write a last updated timestamp to mem-cache indicating that no updates are required for the predefined threshold period of time, such as next 15 minutes. When the router sweeper job runs at a given application server, it may first read the last updated timestamp from mem-cache and if the value does not exist, then it may acquire a distributed lock (preventing two application servers from updating at the same time).

The two distributed locks may include, for example: 1) a first lock to prevent two sweeper jobs from running concurrently on different applications servers. This is released when the entire routing job completes; and 2) a second lock to prevent users from removing a manual rule when the sweeper job is processing new rules and dropping soft deleted rules. Since these removals are soft (e.g., we set the rule state as PENDING_REMOVE and wait for the sweeper job to physically drop the row) and if the user manually removes a rule while the sweeper job is running, the PENDING_REMOVE state may be overwritten by the sweeper job. Instead, when the sweeper job is running, it holds onto this lock, while the lock is released prior to running the fair usage algorithm by fair usage monitor 264.

Fix Bad Queues

The two locks are always acquired in the same order to prevent deadlocks from occurring and after both locks are acquired, the application server may query mem-cache again for the last update timestamp. This is since another application server might have recently released the lock following an update and when the timestamp value is set, the locks are released and skip updating the routing table. For example and in one embodiment, bad queues may be fixed and that operation may include 1) retrieving a list of rules from the routing table and the queues they may be using; 2) for each queue used, check that the queue is assigned correctly; 3) for suspend rules, that queue number may be checked to be within a valid range (1-100); and 4) for default queues this means that the queue is intended for the correct node and tier.

Some of the reasons why bad queues are to be fixed may include: 1) a total number of available queues are re-sized such as queues that belong to node 1 now belong to node 2; 2) the total number of queues are re-sized such that the queues from tier 1 are now assigned to tier 2; 3) an organization is migrated to another node; 4) the queues from a failed broker are reassigned to an active broker; and 5) the allowed maximum queue tier is changed for an existing rule.

For each rule that is assigned to the wrong queue, all the bad queues are released for reuse. For suspend rules or default rules using a dedicated queue, the queue name field is set to null. For default rules using shared queues, the reference count is reduced to the shared queue. If a shared queue is now invalid, all rules that depend on that queue are reassigned. For this reason, all references to “bad” queues are removed before the routing rules can be reassigned to the correct queue. For each rule from above, new queues are allocated in the correct queue range (e.g., suspend queues), node (e.g., RAC node), and tier, etc.

Bootstrap Configurations

In some embodiments, the first set of updates may include bootstrapping that overrides the default behavior for automatic (e.g., AUTO) routing rules. This includes bounding the maximum service tier for a message type or using shared queues. Each message type's AUTO routing rule is looped through and the current value for tier and queue allocation (e.g., dedicated vs. shared) strategy are compared with the bootstrap configurations. If there is a mis-match, the tier and queue allocation strategy are set to be based on the bootstrap. If the previous queue assignment is invalid (e.g., bootstrap bounds the tier to tier 2 but the message type was previously assigned to a tier 1 queue), then the routing rule may be reassigned to a new queue.

Add Rules for New Message Types

Each time a new message type is added, a node (e.g., RAC node), message type AUTO rule is set for it in which each message type is looped through, and a lookup is performed for the corresponding rule on each node. If AUTO rule is not found, a new node, message type routing rule is added in pending_add state for the newly introduced message type. For bootstrap configurations that override default tier or queue allocation (e.g., dedicated vs shared) strategy, the value from the bootstrap configurations is used.

Merge Suspend Rules

In one embodiment, new suspend rules are merged or deprecated suspend rules are dropped from a corresponding table, such as MESSAGE_QUEUE_SUSPEND_DATE table. For new suspend rules, a corresponding routing rule is created in the pending state, such as PENDING_ADD state. For routing rules without a corresponding entry in the suspend table, the rule is set for soft deletion, such as PENDING_REMOVE state (e.g., soft deletion). Similarly, and in some embodiments, soft deleted rules are dropped, pending rules are added, etc., to facilitate and enforce changing business requirements through the routing table.

The example of illustrating the use of technology disclosed herein should not be taken as limiting or preferred. This example sufficiently illustrates the technology disclosed without being overly complicated. It is not intended to illustrate all of the technologies disclose.

A person having ordinary skill in the art will appreciate that there are many potential applications for one or more implementations of this disclosure and hence, the implementations disclosed herein are not intended to limit this disclosure in any fashion.

FIG. 3 illustrates an architecture 300 for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment. It is to be noted that for brevity and ease of understanding, most of the processes and components described with reference to FIGS. 1 and 2 are not repeated here with respect to FIG. 3 or with reference to any of the subsequent figures. In one embodiment, architecture 300 includes fair usage monitor 264 that maintain communication with routing table and policy sweeper 268 for facilitating a routing table sweeper process. In the illustrated embodiment, monitor 264 specifies the allocation of worker hosts to tenant queues to sweeper 268 and in turn, receives access to the current assignment of tenant to such queues. As aforementioned, a tenant refers to an organization or a customer that places a request for a job via a user and through a user interface and a client computing device as illustrated with reference to FIG. 2.

In one embodiment, routing table 306 and routing policy table 308 of tables 282 of FIG. 2 may also maintain communication, via framework 266 of FIG. 2, with sweeper 268, where routing policy table 308 is accessed and used by sweeper 268 for collection of policy decisions for restricting and/or boosting tenant resources. Sweeper 268 may provide updated assignment of tenant jobs and worker hosts to queues to routing table 306. Routing table 306 then propagates assignment of worker hosts from a cluster of worker hosts 304 to queues. Further, a cluster of queue hosts 302 communicate with the cluster of worker hosts 304 for dequeuing and executing of jobs assigned by routing table 306.

FIG. 4A illustrates a method 400 for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment. Method 400 may be performed by processing logic that may comprise hardware (e.g., circuitry, dedicated logic, programmable logic, etc.), software (such as instructions run on a processing device), or a combination thereof. In one embodiment, method 400 may be performed by thread resource management mechanism 110 of FIG. 1.

Method 400 describes a process relating to tiered queues for enforcing fair usage involving fair usage monitor 264 of workload logic 262 of FIGS. 2-3. Method 400 begins at block 402 with fair usage monitor detecting those tenants that are starved for worker host resources. At block 404, a decision is made as to whether the tenant jobs are assigned to a highest queue tier. If yes, at block 406, an offending tenant is demoted to the lower queue tier via a routing table sweeper process and thus, the available lower tier queue is found and the routing table is updated accordingly at block 408. If not, at block 410, the tenant is promoted to a higher queue tier via the routing table sweeper process and thus, the available higher tier queue is found and the routing table is updated accordingly. In one embodiment, at block 414, the updated routing table is propagated to all worker hosts in the cluster of worker hosts. At block 416, all jobs belonging to that tenant are sent to and executed from the new queue.

FIG. 4B illustrates a method 420 for facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment. Method 420 may be performed by processing logic that may comprise hardware (e.g., circuitry, dedicated logic, programmable logic, etc.), software (such as instructions run on a processing device), or a combination thereof. In one embodiment, method 420 may be performed by thread resource management mechanism 110 of FIG. 1.

Method 420 describes a process relating to suspension of tenant jobs involving routing framework 266 of workload logic 262 of FIGS. 2-3. Method 420 begins at block 422 with a user associated with an organization adding a new suspend rule to routing policy table. At block 424, a routing table sweeper process queries the queue hosts for an available suspend queue. At block 426, a tenant suspend rule is added to the routing table and assigned the unused suspend queue. At block 428, the new suspend rule is propagated to all worker hosts. At block 430, all of the tenant's jobs are sent to the suspend queue.

FIG. 4C illustrates a transaction sequence 440 facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment. Transaction sequence 440 may be performed by processing logic that may comprise hardware (e.g., circuitry, dedicated logic, programmable logic, etc.), software (such as instructions run on a processing device), or a combination thereof. In one embodiment, transaction sequence 440 may be performed by thread resource management mechanism 110 of FIG. 1.

Transaction sequence 450 describes a transaction relating to additional and propagation of new routing rules involving routing framework 266 of workload logic 262 of FIGS. 2-3. Using the routing table sweeper process 456 being performed by sweeper 268 of FIG. 2 inserts new routing rules in the pending state in the routing table 306, whereas an unused queue is reserved 444 at the requested tier at a queue host of a cluster of queue hosts 302. Further during the routing table sweeper process 456, redundant rules that are in conflict with the new routing rule are pruned 446 and any queues previously reserved by the pruned rules are released 448. The new rule is marked active and is updated with the location of the reserved queue 450. In one embodiment, the updates are periodically fetched 452 to the worker hosts 302. The worker hosts 304 connect and subscribe to the newly allocated queue for enqueuing and dequeuing processes 454.

FIG. 4D illustrates a transaction sequence 460 facilitating dynamic workload scheduling and routing of message queues for fair management of resources for application servers in a multi-tenant environment in an on-demand services environment according to one embodiment. Transaction sequence 460 may be performed by processing logic that may comprise hardware (e.g., circuitry, dedicated logic, programmable logic, etc.), software (such as instructions run on a processing device), or a combination thereof. In one embodiment, transaction sequence 460 may be performed by thread resource management mechanism 110 of FIG. 1

Transaction sequence 460 describes a transaction relating to an end-to-end routing of jobs involving routing framework 266 of workload logic 262 of FIGS. 2-3. In one embodiment, a tenant 462 submits a new job request for execution 464, which is received at a worker host 304. Routing table 306 accesses a destination queue 466 for the tenant 462, where the tenant's job is enqueued to its assigned queue 468 at the queue host 302. Then, the tenant's job is fetched from the subscribed queue 470 at the worker host 304. At the worker host 304, tenant's job is executed 472 and any results of the executed job are sent to and received 474 at the tenant 462.

FIG. 5 illustrates a diagrammatic representation of a machine 500 in the exemplary form of a computer system, in accordance with one embodiment, within which a set of instructions, for causing the machine 500 to perform any one or more of the methodologies discussed herein, may be executed. Machine 500 is the same as or similar to computing device 100 and computing device 290 of FIG. 1 and FIG. 2, respectively. In alternative embodiments, the machine may be connected (e.g., networked) to other machines in a network (such as host machine 100 of FIG. 1 connected with client machine 290 over network 285 of FIG. 2), such as a cloud-based network, a Local Area Network (LAN), a Wide Area Network (WAN), a Metropolitan Area Network (MAN), a Personal Area Network (PAN), an intranet, an extranet, or the Internet. The machine may operate in the capacity of a server or a client machine in a client-server network environment, or as a peer machine in a peer-to-peer (or distributed) network environment or as a server or series of servers within an on-demand service environment, including an on-demand environment providing multi-tenant database storage services. Certain embodiments of the machine may be in the form of a personal computer (PC), a tablet PC, a set-top box (STB), a Personal Digital Assistant (PDA), a cellular telephone, a web appliance, a server, a network router, switch or bridge, computing system, or any machine capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by that machine. Further, while only a single machine is illustrated, the term “machine” shall also be taken to include any collection of machines (e.g., computers) that individually or jointly execute a set (or multiple sets) of instructions to perform any one or more of the methodologies discussed herein.

The exemplary computer system 500 includes a processor 502, a main memory 504 (e.g., read-only memory (ROM), flash memory, dynamic random access memory (DRAM) such as synchronous DRAM (SDRAM) or Rambus DRAM (RDRAM), etc., static memory such as flash memory, static random access memory (SRAM), volatile but high-data rate RAM, etc.), and a secondary memory 518 (e.g., a persistent storage device including hard disk drives and persistent multi-tenant data base implementations), which communicate with each other via a bus 530. Main memory 504 includes emitted execution data 524 (e.g., data emitted by a logging framework) and one or more trace preferences 523 which operate in conjunction with processing logic 526 and processor 502 to perform the methodologies discussed herein.

Processor 502 represents one or more general-purpose processing devices such as a microprocessor, central processing unit, or the like. More particularly, the processor 502 may be a complex instruction set computing (CISC) microprocessor, reduced instruction set computing (RISC) microprocessor, very long instruction word (VLIW) microprocessor, processor implementing other instruction sets, or processors implementing a combination of instruction sets. Processor 502 may also be one or more special-purpose processing devices such as an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), a digital signal processor (DSP), network processor, or the like. Processor 502 is configured to execute the processing logic 526 for performing the operations and functionality of thread resource management mechanism 110 as described with reference to FIG. 1 and other figures discussed herein.

The computer system 500 may further include a network interface card 508. The computer system 500 also may include a user interface 510 (such as a video display unit, a liquid crystal display (LCD), or a cathode ray tube (CRT)), an alphanumeric input device 512 (e.g., a keyboard), a cursor control device 514 (e.g., a mouse), and a signal generation device 516 (e.g., an integrated speaker). The computer system 500 may further include peripheral device 536 (e.g., wireless or wired communication devices, memory devices, storage devices, audio processing devices, video processing devices, etc. The computer system 500 may further include a Hardware based API logging framework 534 capable of executing incoming requests for services and emitting execution data responsive to the fulfillment of such incoming requests.

The secondary memory 518 may include a machine-readable storage medium (or more specifically a machine-accessible storage medium) 531 on which is stored one or more sets of instructions (e.g., software 522) embodying any one or more of the methodologies or functions of thread resource management mechanism 110 as described with reference to FIG. 1 and other figures described herein. The software 522 may also reside, completely or at least partially, within the main memory 504 and/or within the processor 502 during execution thereof by the computer system 500, the main memory 504 and the processor 502 also constituting machine-readable storage media. The software 522 may further be transmitted or received over a network 520 via the network interface card 508. The machine-readable storage medium 531 may include transitory or non-transitory machine-readable storage media.

Portions of various embodiments may be provided as a computer program product, which may include a computer-readable medium having stored thereon computer program instructions, which may be used to program a computer (or other electronic devices) to perform a process according to the embodiments. The machine-readable medium may include, but is not limited to, floppy diskettes, optical disks, compact disk read-only memory (CD-ROM), and magneto-optical disks, ROM, RAM, erasable programmable read-only memory (EPROM), electrically EPROM (EEPROM), magnet or optical cards, flash memory, or other type of media/machine-readable medium suitable for storing electronic instructions.

The techniques shown in the figures can be implemented using code and data stored and executed on one or more electronic devices (e.g., an end station, a network element). Such electronic devices store and communicate (internally and/or with other electronic devices over a network) code and data using computer-readable media, such as non-transitory computer-readable storage media (e.g., magnetic disks; optical disks; random access memory; read only memory; flash memory devices; phase-change memory) and transitory computer-readable transmission media (e.g., electrical, optical, acoustical or other form of propagated signals—such as carrier waves, infrared signals, digital signals). In addition, such electronic devices typically include a set of one or more processors coupled to one or more other components, such as one or more storage devices (non-transitory machine-readable storage media), user input/output devices (e.g., a keyboard, a touchscreen, and/or a display), and network connections. The coupling of the set of processors and other components is typically through one or more busses and bridges (also termed as bus controllers). Thus, the storage device of a given electronic device typically stores code and/or data for execution on the set of one or more processors of that electronic device. Of course, one or more parts of an embodiment may be implemented using different combinations of software, firmware, and/or hardware.

FIG. 6 illustrates a block diagram of an environment 610 wherein an on-demand database service might be used. Environment 610 may include user systems 612, network 614, system 616, processor system 617, application platform 618, network interface 620, tenant data storage 622, system data storage 624, program code 626, and process space 628. In other embodiments, environment 610 may not have all of the components listed and/or may have other elements instead of, or in addition to, those listed above.

Environment 610 is an environment in which an on-demand database service exists. User system 612 may be any machine or system that is used by a user to access a database user system. For example, any of user systems 612 can be a handheld computing device, a mobile phone, a laptop computer, a work station, and/or a network of computing devices. As illustrated in herein FIG. 6 (and in more detail in FIG. 7) user systems 612 might interact via a network 614 with an on-demand database service, which is system 616.

An on-demand database service, such as system 616, is a database system that is made available to outside users that do not need to necessarily be concerned with building and/or maintaining the database system, but instead may be available for their use when the users need the database system (e.g., on the demand of the users). Some on-demand database services may store information from one or more tenants stored into tables of a common database image to form a multi-tenant database system (MTS). Accordingly, “on-demand database service 616” and “system 616” will be used interchangeably herein. A database image may include one or more database objects. A relational database management system (RDMS) or the equivalent may execute storage and retrieval of information against the database object(s). Application platform 618 may be a framework that allows the applications of system 616 to run, such as the hardware and/or software, e.g., the operating system. In an embodiment, on-demand database service 616 may include an application platform 618 that enables creation, managing and executing one or more applications developed by the provider of the on-demand database service, users accessing the on-demand database service via user systems 612, or third party application developers accessing the on-demand database service via user systems 612.

The users of user systems 612 may differ in their respective capacities, and the capacity of a particular user system 612 might be entirely determined by permissions (permission levels) for the current user. For example, where a salesperson is using a particular user system 612 to interact with system 616, that user system has the capacities allotted to that salesperson. However, while an administrator is using that user system to interact with system 616, that user system has the capacities allotted to that administrator. In systems with a hierarchical role model, users at one permission level may have access to applications, data, and database information accessible by a lower permission level user, but may not have access to certain applications, database information, and data accessible by a user at a higher permission level. Thus, different users will have different capabilities with regard to accessing and modifying application and database information, depending on a user's security or permission level.

Network 614 is any network or combination of networks of devices that communicate with one another. For example, network 614 can be any one or any combination of a LAN (local area network), WAN (wide area network), telephone network, wireless network, point-to-point network, star network, token ring network, hub network, or other appropriate configuration. As the most common type of computer network in current use is a TCP/IP (Transfer Control Protocol and Internet Protocol) network, such as the global internetwork of networks often referred to as the “Internet” with a capital “I,” that network will be used in many of the examples herein. However, it should be understood that the networks that one or more implementations might use are not so limited, although TCP/IP is a frequently implemented protocol.

User systems 612 might communicate with system 616 using TCP/IP and, at a higher network level, use other common Internet protocols to communicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTP is used, user system 612 might include an HTTP client commonly referred to as a “browser” for sending and receiving HTTP messages to and from an HTTP server at system 616. Such an HTTP server might be implemented as the sole network interface between system 616 and network 614, but other techniques might be used as well or instead. In some implementations, the interface between system 616 and network 614 includes load sharing functionality, such as round-robin HTTP request distributors to balance loads and distribute incoming HTTP requests evenly over a plurality of servers. At least as for the users that are accessing that server, each of the plurality of servers has access to the MTS′ data; however, other alternative configurations may be used instead.

In one embodiment, system 616, shown in FIG. 6, implements a web-based customer relationship management (CRM) system. For example, in one embodiment, system 616 includes application servers configured to implement and execute CRM software applications as well as provide related data, code, forms, webpages and other information to and from user systems 612 and to store to, and retrieve from, a database system related data, objects, and Webpage content. With a multi-tenant system, data for multiple tenants may be stored in the same physical database object, however, tenant data typically is arranged so that data of one tenant is kept logically separate from that of other tenants so that one tenant does not have access to another tenant's data, unless such data is expressly shared. In certain embodiments, system 616 implements applications other than, or in addition to, a CRM application. For example, system 616 may provide tenant access to multiple hosted (standard and custom) applications, including a CRM application. User (or third party developer) applications, which may or may not include CRM, may be supported by the application platform 618, which manages creation, storage of the applications into one or more database objects and executing of the applications in a virtual machine in the process space of the system 616.

One arrangement for elements of system 616 is shown in FIG. 6, including a network interface 620, application platform 618, tenant data storage 622 for tenant data 623, system data storage 624 for system data 625 accessible to system 616 and possibly multiple tenants, program code 626 for implementing various functions of system 616, and a process space 628 for executing MTS system processes and tenant-specific processes, such as running applications as part of an application hosting service. Additional processes that may execute on system 616 include database indexing processes.

Several elements in the system shown in FIG. 6 include conventional, well-known elements that are explained only briefly here. For example, each user system 612 could include a desktop personal computer, workstation, laptop, PDA, cell phone, or any wireless access protocol (WAP) enabled device or any other computing device capable of interfacing directly or indirectly to the Internet or other network connection. User system 612 typically runs an HTTP client, e.g., a browsing program, such as Microsoft's Internet Explorer browser, Netscape's Navigator browser, Opera's browser, or a WAP-enabled browser in the case of a cell phone, PDA or other wireless device, or the like, allowing a user (e.g., subscriber of the multi-tenant database system) of user system 612 to access, process and view information, pages and applications available to it from system 616 over network 614. User system 612 further includes Mobile OS (e.g., iOS® by Apple®, Android®, WebOS® by Palm®, etc.). Each user system 612 also typically includes one or more user interface devices, such as a keyboard, a mouse, trackball, touch pad, touch screen, pen or the like, for interacting with a graphical user interface (GUI) provided by the browser on a display (e.g., a monitor screen, LCD display, etc.) in conjunction with pages, forms, applications and other information provided by system 616 or other systems or servers. For example, the user interface device can be used to access data and applications hosted by system 616, and to perform searches on stored data, and otherwise allow a user to interact with various GUI pages that may be presented to a user. As discussed above, embodiments are suitable for use with the Internet, which refers to a specific global internetwork of networks. However, it should be understood that other networks can be used instead of the Internet, such as an intranet, an extranet, a virtual private network (VPN), a non-TCP/IP based network, any LAN or WAN or the like.

According to one embodiment, each user system 612 and all of its components are operator configurable using applications, such as a browser, including computer code run using a central processing unit such as an Intel Core® processor or the like. Similarly, system 616 (and additional instances of an MTS, where more than one is present) and all of their components might be operator configurable using application(s) including computer code to run using a central processing unit such as processor system 617, which may include an Intel Pentium® processor or the like, and/or multiple processor units. A computer program product embodiment includes a machine-readable storage medium (media) having instructions stored thereon/in which can be used to program a computer to perform any of the processes of the embodiments described herein. Computer code for operating and configuring system 616 to intercommunicate and to process webpages, applications and other data and media content as described herein are preferably downloaded and stored on a hard disk, but the entire program code, or portions thereof, may also be stored in any other volatile or non-volatile memory medium or device as is well known, such as a ROM or RAM, or provided on any media capable of storing program code, such as any type of rotating media including floppy disks, optical discs, digital versatile disk (DVD), compact disk (CD), microdrive, and magneto-optical disks, and magnetic or optical cards, nanosystems (including molecular memory ICs), or any type of media or device suitable for storing instructions and/or data. Additionally, the entire program code, or portions thereof, may be transmitted and downloaded from a software source over a transmission medium, e.g., over the Internet, or from another server, as is well known, or transmitted over any other conventional network connection as is well known (e.g., extranet, VPN, LAN, etc.) using any communication medium and protocols (e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.) as are well known. It will also be appreciated that computer code for implementing embodiments can be implemented in any programming language that can be executed on a client system and/or server or server system such as, for example, C, C++, HTML, any other markup language, Java™ JavaScript, ActiveX, any other scripting language, such as VBScript, and many other programming languages as are well known may be used. (Java™ is a trademark of Sun Microsystems, Inc.).

According to one embodiment, each system 616 is configured to provide webpages, forms, applications, data and media content to user (client) systems 612 to support the access by user systems 612 as tenants of system 616. As such, system 616 provides security mechanisms to keep each tenant's data separate unless the data is shared. If more than one MTS is used, they may be located in close proximity to one another (e.g., in a server farm located in a single building or campus), or they may be distributed at locations remote from one another (e.g., one or more servers located in city A and one or more servers located in city B). As used herein, each MTS could include one or more logically and/or physically connected servers distributed locally or across one or more geographic locations. Additionally, the term “server” is meant to include a computer system, including processing hardware and process space(s), and an associated storage system and database application (e.g., OODBMS or RDBMS) as is well known in the art. It should also be understood that “server system” and “server” are often used interchangeably herein. Similarly, the database object described herein can be implemented as single databases, a distributed database, a collection of distributed databases, a database with redundant online or offline backups or other redundancies, etc., and might include a distributed database or storage network and associated processing intelligence.

FIG. 7 also illustrates environment 610. However, in FIG. 7 elements of system 616 and various interconnections in an embodiment are further illustrated. FIG. 7 shows that user system 612 may include processor system 612A, memory system 612B, input system 612C, and output system 612D. FIG. 7 shows network 614 and system 616. FIG. 7 also shows that system 616 may include tenant data storage 622, tenant data 623, system data storage 624, system data 625, User Interface (UI) 730, Application Program Interface (API) 732, PL/SOQL 734, save routines 736, application setup mechanism 738, applications servers 700 ₁-700 _(N), system process space 702, tenant process spaces 704, tenant management process space 710, tenant storage area 712, user storage 714, and application metadata 716. In other embodiments, environment 610 may not have the same elements as those listed above and/or may have other elements instead of, or in addition to, those listed above.

User system 612, network 614, system 616, tenant data storage 622, and system data storage 624 were discussed above in FIG. 6. Regarding user system 612, processor system 612A may be any combination of one or more processors. Memory system 612B may be any combination of one or more memory devices, short term, and/or long term memory. Input system 612C may be any combination of input devices, such as one or more keyboards, mice, trackballs, scanners, cameras, and/or interfaces to networks. Output system 612D may be any combination of output devices, such as one or more monitors, printers, and/or interfaces to networks. As shown by FIG. 7, system 616 may include a network interface 620 (of FIG. 6) implemented as a set of HTTP application servers 700, an application platform 618, tenant data storage 622, and system data storage 624. Also shown is system process space 702, including individual tenant process spaces 704 and a tenant management process space 710. Each application server 700 may be configured to tenant data storage 622 and the tenant data 623 therein, and system data storage 624 and the system data 625 therein to serve requests of user systems 612. The tenant data 623 might be divided into individual tenant storage areas 712, which can be either a physical arrangement and/or a logical arrangement of data. Within each tenant storage area 712, user storage 714 and application metadata 716 might be similarly allocated for each user. For example, a copy of a user's most recently used (MRU) items might be stored to user storage 714. Similarly, a copy of MRU items for an entire organization that is a tenant might be stored to tenant storage area 712. A UI 730 provides a user interface and an API 732 provides an application programmer interface to system 616 resident processes to users and/or developers at user systems 612. The tenant data and the system data may be stored in various databases, such as one or more Oracle™ databases.

Application platform 618 includes an application setup mechanism 738 that supports application developers' creation and management of applications, which may be saved as metadata into tenant data storage 622 by save routines 736 for execution by subscribers as one or more tenant process spaces 704 managed by tenant management process 710 for example. Invocations to such applications may be coded using PL/SOQL 734 that provides a programming language style interface extension to API 732. A detailed description of some PL/SOQL language embodiments is discussed in commonly owned U.S. Pat. No. 7,730,478 entitled, “Method and System for Allowing Access to Developed Applicants via a Multi-Tenant Database On-Demand Database Service”, issued Jun. 1, 2010 to Craig Weissman, which is incorporated in its entirety herein for all purposes. Invocations to applications may be detected by one or more system processes, which manage retrieving application metadata 716 for the subscriber making the invocation and executing the metadata as an application in a virtual machine.

Each application server 700 may be communicably coupled to database systems, e.g., having access to system data 625 and tenant data 623, via a different network connection. For example, one application server 700 ₁ might be coupled via the network 614 (e.g., the Internet), another application server 700 _(N-1) might be coupled via a direct network link, and another application server 700 _(N) might be coupled by yet a different network connection. Transfer Control Protocol and Internet Protocol (TCP/IP) are typical protocols for communicating between application servers 700 and the database system. However, it will be apparent to one skilled in the art that other transport protocols may be used to optimize the system depending on the network interconnect used.

In certain embodiments, each application server 700 is configured to handle requests for any user associated with any organization that is a tenant. Because it is desirable to be able to add and remove application servers from the server pool at any time for any reason, there is preferably no server affinity for a user and/or organization to a specific application server 700. In one embodiment, therefore, an interface system implementing a load balancing function (e.g., an F5 Big-IP load balancer) is communicably coupled between the application servers 700 and the user systems 612 to distribute requests to the application servers 700. In one embodiment, the load balancer uses a least connections algorithm to route user requests to the application servers 700. Other examples of load balancing algorithms, such as round robin and observed response time, also can be used. For example, in certain embodiments, three consecutive requests from the same user could hit three different application servers 700, and three requests from different users could hit the same application server 700. In this manner, system 616 is multi-tenant, wherein system 616 handles storage of, and access to, different objects, data and applications across disparate users and organizations.

As an example of storage, one tenant might be a company that employs a sales force where each salesperson uses system 616 to manage their sales process. Thus, a user might maintain contact data, leads data, customer follow-up data, performance data, goals and progress data, etc., all applicable to that user's personal sales process (e.g., in tenant data storage 622). In an example of a MTS arrangement, since all of the data and the applications to access, view, modify, report, transmit, calculate, etc., can be maintained and accessed by a user system having nothing more than network access, the user can manage his or her sales efforts and cycles from any of many different user systems. For example, if a salesperson is visiting a customer and the customer has Internet access in their lobby, the salesperson can obtain critical updates as to that customer while waiting for the customer to arrive in the lobby.

While each user's data might be separate from other users' data regardless of the employers of each user, some data might be organization-wide data shared or accessible by a plurality of users or all of the users for a given organization that is a tenant. Thus, there might be some data structures managed by system 616 that are allocated at the tenant level while other data structures might be managed at the user level. Because an MTS might support multiple tenants including possible competitors, the MTS should have security protocols that keep data, applications, and application use separate. Also, because many tenants may opt for access to an MTS rather than maintain their own system, redundancy, up-time, and backup are additional functions that may be implemented in the MTS. In addition to user-specific data and tenant specific data, system 616 might also maintain system level data usable by multiple tenants or other data. Such system level data might include industry reports, news, postings, and the like that are sharable among tenants.

In certain embodiments, user systems 612 (which may be client systems) communicate with application servers 700 to request and update system-level and tenant-level data from system 616 that may require sending one or more queries to tenant data storage 622 and/or system data storage 624. System 616 (e.g., an application server 700 in system 616) automatically generates one or more SQL statements (e.g., one or more SQL queries) that are designed to access the desired information. System data storage 624 may generate query plans to access the requested data from the database.

Each database can generally be viewed as a collection of objects, such as a set of logical tables, containing data fitted into predefined categories. A “table” is one representation of a data object, and may be used herein to simplify the conceptual description of objects and custom objects. It should be understood that “table” and “object” may be used interchangeably herein. Each table generally contains one or more data categories logically arranged as columns or fields in a viewable schema. Each row or record of a table contains an instance of data for each category defined by the fields. For example, a CRM database may include a table that describes a customer with fields for basic contact information such as name, address, phone number, fax number, etc. Another table might describe a purchase order, including fields for information such as customer, product, sale price, date, etc. In some multi-tenant database systems, standard entity tables might be provided for use by all tenants. For CRM database applications, such standard entities might include tables for Account, Contact, Lead, and Opportunity data, each containing pre-defined fields. It should be understood that the word “entity” may also be used interchangeably herein with “object” and “table”.

In some multi-tenant database systems, tenants may be allowed to create and store custom objects, or they may be allowed to customize standard entities or objects, for example by creating custom fields for standard objects, including custom index fields. U.S. patent application Ser. No. 10/817,161, filed Apr. 2, 2004, entitled “Custom Entities and Fields in a Multi-Tenant Database System”, and which is hereby incorporated herein by reference, teaches systems and methods for creating custom objects as well as customizing standard objects in a multi-tenant database system. In certain embodiments, for example, all custom entity data rows are stored in a single multi-tenant physical table, which may contain multiple logical tables per organization. It is transparent to customers that their multiple “tables” are in fact stored in one large table or that their data may be stored in the same table as the data of other customers.

Any of the above embodiments may be used alone or together with one another in any combination. Embodiments encompassed within this specification may also include embodiments that are only partially mentioned or alluded to or are not mentioned or alluded to at all in this brief summary or in the abstract. Although various embodiments may have been motivated by various deficiencies with the prior art, which may be discussed or alluded to in one or more places in the specification, the embodiments do not necessarily address any of these deficiencies. In other words, different embodiments may address different deficiencies that may be discussed in the specification. Some embodiments may only partially address some deficiencies or just one deficiency that may be discussed in the specification, and some embodiments may not address any of these deficiencies.

While one or more implementations have been described by way of example and in terms of the specific embodiments, it is to be understood that one or more implementations are not limited to the disclosed embodiments. To the contrary, it is intended to cover various modifications and similar arrangements as would be apparent to those skilled in the art. Therefore, the scope of the appended claims should be accorded the broadest interpretation so as to encompass all such modifications and similar arrangements. It is to be understood that the above description is intended to be illustrative, and not restrictive. 

What is claimed is:
 1. A method comprising: detecting an organization of a plurality of organizations that is starving for resources, wherein the organization is seeking performance of a job request at a computing system within a multi-tenant database system; consulting, based on a routing policy, a routing table for a plurality of queues available for processing the job request; selecting a queue of the plurality of queues for the organization based on a fair usage analysis obtained from the routing policy; and routing the job request to the selected queue.
 2. The method of claim 1, wherein the routing table comprises a schedule framework of message routing traffic for the plurality of queues and associated brokers and work nodes.
 3. The method of claim 2, wherein the routing table is maintained based on the routing policy having guidelines for routing message queue traffic for the plurality of organizations.
 4. The method of claim 3, wherein the guidelines of the routing policy comprises information relating to one or more of multi-tenant policy decisions, wherein the information includes a list of healthy and unhealthy brokers, a list of healthy and unhealthy worker nodes, a list of allowed and disallowed message types, a list of routing priority levels of the plurality of organizations, a list of competing organizations, a list of threshold amounts of the resources assigned to one or more of the message types, the plurality of organization, the brokers, and the worker nodes.
 5. The method of claim 1, wherein the fair usage analysis of the routing policy comprises organization-based information including one or more of a list of offender organizations that have overused a fair allocation of their resources, an amount of credit associated with each organization, and a list of organizations associated with requesting high resource-consuming jobs.
 6. The method of claim 1, further comprising assigning the organization associated with the job request to a queue of the plurality of queues, wherein the assigned queue includes a high-tiered queue if one or more of the following is determined from the fair usage analysis: a sufficient amount of credit is associated with the organization, the organization is not on the list of offender organizations, and the job request requires a low amount of the resources, wherein the high-tiered queue has little or no wait time.
 7. The method of claim 1, further comprising assigning the organization associated with the job request to a queue of the plurality of queues, wherein the assigned queue includes a low-tiered queue if, as determined from the fair usage analysis, a low amount of credit is associated with the organization or the organization is low on the list of offender organizations, wherein the resources include thread resources, wherein the low-tiered queue has high wait time.
 8. The method of claim 1, further comprising declining to assign the queue to process the job request if the organization is high on the list of offender organizations or no amount of credit is associated with the organization.
 9. The method of claim 6, further comprising demoting the organization to a low-tiered queue if the organization's status is lowered according to the fair usage analysis.
 10. The method of claim 7, further comprising promoting the organization to a high-tiered queue if the organization's status is raised according to the fair usage analysis.
 11. The method of claim 3, wherein the job request is submitted by a user, associated with the organization, via a user interface provided by a software application at a computing device, the software application comprising one or more of a business software application, a business networking website, and a social networking website, wherein the computing device includes a client computing device coupled with a server computing device over the network.
 12. A system comprising: a computing device having a memory to store instructions, and a processing device to execute the instructions, the computing device further having a mechanism to: detect an organization of a plurality of organization that is starving for resources, wherein the organization is seeking performance of a job request at a computing system within a multi-tenant database system; consult, based on a routing policy, a routing table for a plurality of queues available for processing the job request; select a queue of the plurality of queues for the organization based on a fair usage analysis obtained from the routing policy; and route the job request to the selected queue.
 13. The system of claim 12, wherein the routing table comprises a schedule framework of message routing traffic for the plurality of queues and associated brokers and work nodes.
 14. The system of claim 13, wherein the routing table is maintained based on the routing policy having guidelines for routing message queue traffic for the plurality of organizations.
 15. The system of claim 14, wherein the guidelines of the routing policy comprises information relating to one or more of multi-tenant policy decisions, wherein the information includes a list of healthy and unhealthy brokers, a list of healthy and unhealthy worker nodes, a list of allowed and disallowed message types, a list of routing priority levels of the plurality of organizations, a list of competing organizations, a list of threshold amounts of the resources assigned to one or more of the message types, the plurality of organization, the brokers, and the worker nodes.
 16. A computer-readable medium having stored thereon instructions which, when executed by a processor, cause the processor to: detect an organization of a plurality of organization that is starving for resources, wherein the organization is seeking performance of a job request at a computing system within a multi-tenant database system; consult, based on a routing policy, a routing table for a plurality of queues available for processing the job request; select a queue of the plurality of queues for the organization based on a fair usage analysis obtained from the routing policy; and route the job request to the selected queue.
 17. The computer-readable medium of claim 16, wherein the routing table comprises a schedule framework of message routing traffic for the plurality of queues and associated brokers and work nodes.
 18. The computer-readable medium of claim 17, wherein the routing table is maintained based on the routing policy having guidelines for routing message queue traffic for the plurality of organizations.
 19. The computer-readable medium of claim 18, wherein the guidelines of the routing policy comprises information relating to one or more of multi-tenant policy decisions, wherein the information includes a list of healthy and unhealthy brokers, a list of healthy and unhealthy worker nodes, a list of allowed and disallowed message types, a list of routing priority levels of the plurality of organizations, a list of competing organizations, a list of threshold amounts of the resources assigned to one or more of the message types, the plurality of organization, the brokers, and the worker nodes.
 20. The computer-readable medium of claim 16, wherein the fair usage analysis of the routing policy comprises organization-based information including one or more of a list of offender organizations that have overused a fair allocation of their resources, an amount of credit associated with each organization, and a list of organizations associated with requesting high resource-consuming jobs. 